Exchange/Return Policy
At Ocean Gaming ZL Co. Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer exchanges and returns on most items. Please read our policy carefully to ensure that you understand your options.
Exchange Policy
We offer exchanges on items that are:
- Unused and in their original condition
- Returned within 30 days of the purchase date
- Accompanied by the original receipt or proof of purchase
To request an exchange, please contact our customer service team at [insert contact information]. We will provide instructions on how to return the item and process your exchange.
Please note that you will be responsible for the shipping costs associated with the exchange.
Return Policy
We offer returns on items that are:
- Unused and in their original condition
- Returned within 30 days of the purchase date
- Accompanied by the original receipt or proof of purchase
To request a return, please contact our customer service team at [insert contact information]. We will provide instructions on how to return the item and process your refund.
Please note that you will be responsible for the shipping costs associated with the return, unless the item was damaged or defective upon receipt.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at [insert contact information]. We will work with you to arrange a return or exchange and provide a prepaid shipping label for the return.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Gift cards
- Final sale items
Refund Processing Time
Once we receive your return, we will process your refund within 5-7 business days.